Terms & Conditions of Sale

1. About us

The seller is Ascend Wellness (“Ascend Wellness”, “we”, “us”), 21 Villa Road, Stanway, Colchester, Essex CO3 0RH, England, United Kingdom. Email: office@ascendwellness.shop. Full details are in our Legal notice. “You” means the person placing the order.

These terms are available in English only. We may update them from time to time; the version published when you place your order applies to that order.

2. Research use only

All products are supplied solely for lawful laboratory, analytical and in-vitro research by qualified persons. They are not medicines, foods, food supplements, cosmetics or veterinary products. They have not been approved by any regulator for use in humans or animals and are not for human or animal consumption, injection, administration or household use.

We do not claim that any product diagnoses, treats, cures, mitigates or prevents any disease or condition, and we do not provide dosing, administration or preparation-for-use information. Product descriptions, certificates of analysis and lot documents describe identity, purity and handling for the laboratory record only.

You must not resell, relabel, supply or promote any product for human or animal use, or represent it as fit for such use.

We may refuse or cancel any order, and will refund any payment received for it, if we reasonably believe that this section has been or will be breached — for example, where communications indicate personal or human use.

3. Who may order

By placing an order you confirm that:

• you are at least 18 years old and have full legal capacity to enter into contracts;
• you are buying for legitimate laboratory or in-vitro research, and you (or the organisation you act for) are qualified to handle, store and dispose of research chemicals safely and in line with applicable law;
• the purchase, import, possession and research use of the products you order are lawful in your country of delivery, and you hold any licence, permit or registration that is required there;
• the information you give us is accurate and complete.

We may ask for reasonable information to verify these confirmations, such as an institutional or business affiliation, and may decline or cancel an order if it is not provided. If you order on behalf of an organisation, you confirm that you are authorised to bind it.

4. Products

Each product is identified by its name, quantity per vial and SKU. Images are illustrative and labels or packaging may differ slightly. A certificate of analysis for the relevant lot is available on request by email; please quote the product name and SKU. All products are subject to availability.

5. Orders and how the contract is formed

1. You add products to your cart. At checkout you can review and correct the products, quantities and delivery details at any time before you submit the order.
2. Clicking “Place order and pay” submits an offer to buy the products in your cart, with an obligation to pay.
3. After payment we show you an order confirmation page with your order number (please save it), and our payment processor emails you a payment receipt. Neither is an acceptance of your order.
4. The contract between you and us is formed when we accept your order by sending a dispatch confirmation or dispatching the goods, whichever happens first.

We may decline an order before acceptance — for example, if a product is unavailable, the price shown was an obvious error, payment is not confirmed, the destination is restricted, or we have concerns under sections 2 or 3. If we decline an order after you have paid, we will refund you in full within 14 days, to the original payment method where possible.

If we discover an obvious pricing error before dispatch, we will contact you and you may either proceed at the correct price or cancel for a full refund.

We keep a record of your order. If you have a customer account, you can view your orders there. These terms remain available on this page.

6. Prices, import VAT and promotional codes

Prices are shown in euro (EUR). We do not charge VAT, and no VAT is included in or added to our prices. Shipping charges are shown separately before you place the order.

Orders are dispatched from the United Kingdom, so deliveries to the EU, Switzerland and Norway are imports. You are responsible for any import VAT, customs duties and customs clearance or handling fees charged by your country or the carrier on delivery; they are not included in our prices. No import charges apply to deliveries within the United Kingdom.

Promotional codes are subject to their stated conditions, cannot be exchanged for cash and are applied when you place the order. Only one code can be used per order.

7. Payment

Card payments are processed by Authorize.net (a Visa solution), United States. We accept Visa and Mastercard. After you place your order, you enter your card details on Authorize.net’s secure hosted payment page (accept.authorize.net). We do not receive or store your full card number or other payment credentials. The processor’s own terms and privacy notice apply to its service, including any verification steps it requires.

Your order total is set in euro. Your card is charged in US dollars (USD): the converted amount shown at checkout, calculated from your euro total using a current market reference rate and rounded up to the next cent. Your card issuer or bank may apply its own exchange rate and fees, which are outside our control and not included in our prices.

We process your order only after the processor confirms payment. An order that remains unpaid may be cancelled. Refunds are made in US dollars to the original card or payment method.

8. Shipping and delivery

Orders are dispatched from England, United Kingdom, to the destinations listed at checkout. We may decline delivery to any destination where we believe the sale or import of a product is restricted.

The shipping charge is the flat rate shown at checkout and on our Shipping page. Where stated, shipping is free above a minimum order value. We currently ship with Royal Mail; tracking details are provided where available.

Delivery times shown on our website are estimates, not guarantees. Unless we agree otherwise, we will deliver within 30 days after the contract is formed. If we do not, you may cancel the order and receive a full refund.

Please make sure your delivery address is complete and correct. If a parcel cannot be delivered or is returned to us because the address was incorrect or the parcel was not collected, we will contact you to arrange re-delivery at your cost or a refund of the price of the goods. We may deduct the reasonable costs of the failed delivery and its return from that refund, to the extent the law allows.

9. Customs and import compliance

For deliveries outside the United Kingdom, you are the importer of the goods. You are responsible for checking that the products may lawfully be imported, possessed and used for research in your country, for obtaining any permits, for paying import charges as described in section 6, and for providing any information customs authorities request.

We complete customs declarations truthfully and accurately and describe the goods as what they are. We will not under-declare value or mis-describe goods, and we cannot agree to requests to do so.

If customs or another authority detains, seizes or destroys a parcel, or a parcel is returned because import charges were not paid, we will give you the information we hold to help resolve it. Where this happens because the products may not lawfully be imported into your country, or because you declined to pay import charges, we are not obliged to refund or replace the goods, and we may deduct shipping and return costs from any refund, in each case to the extent permitted by the law that applies to you. This does not affect your statutory rights.

10. Risk and ownership

If you are a consumer, the goods are at our risk until you, or a person you nominate (other than the carrier), take physical possession of them. If you are buying for business purposes, risk passes when we hand the goods to the carrier. Ownership of the goods passes to you once we have received full payment.

11. Cancellation, returns and faulty goods

If you are a consumer, you generally have the right to withdraw from your contract within 14 days without giving a reason. This right does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed after delivery. Full details, including how to withdraw and the model withdrawal form, are in our Returns & Refunds policy. Your statutory rights for goods that are faulty or not as described are not affected.

12. Handling after delivery

After delivery you are responsible for handling, storing, using and disposing of the products safely, in line with applicable law and good laboratory practice, and for ensuring that only qualified persons have access to them. Keep products out of the reach of children.

13. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law — including your statutory rights as a consumer for goods that are faulty or not as described.

Products are supplied only for the research purposes described in section 2. To the extent permitted by law, we are not responsible for loss or damage arising from any use of the products contrary to these terms, including any use in or on humans or animals.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. We are not responsible for loss or damage that is not foreseeable, or for loss of profit, loss of business, business interruption or loss of business opportunity.

If you are buying for business purposes: (a) our total liability arising out of or in connection with an order is limited to the price paid for that order; (b) we are not liable for any indirect or consequential loss, or for loss of profit, revenue, data or goodwill; (c) all terms implied by law are excluded to the fullest extent permitted; and (d) you will indemnify us against third-party claims arising from your use of the products in breach of sections 2, 3 or 12.

14. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier or customs disruption, strikes, extreme weather or changes in law. We will tell you as soon as possible and take reasonable steps to minimise the delay. If the delay is likely to be substantial, you may cancel the order and receive a refund for goods not yet delivered.

15. Your personal data

We use your personal data only as described in our Privacy Policy.

16. Governing law and disputes

These terms and any contract under them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer resident in the European Union, Switzerland, Norway, Scotland or Northern Ireland, this choice of law does not deprive you of the protection of the mandatory consumer laws of your country of residence, and you may also bring proceedings in the courts of your country of residence where those laws allow.

If you have a complaint, please contact us first at office@ascendwellness.shop and we will try to resolve it promptly. We are not obliged to take part, and do not currently take part, in dispute resolution proceedings before a consumer arbitration or alternative dispute resolution body.

17. General

• If a court finds any part of these terms invalid, the rest remains in force.
• If we do not enforce a right immediately, we may still enforce it later.
• We may transfer our rights and obligations under a contract to another organisation; we will tell you if this happens and it will not reduce your rights. You may transfer your rights only with our written consent.
• No one other than you and us has any right to enforce these terms.
• If you are buying for business purposes, these terms are the entire agreement between us for your order.